On-Site Scheduled Visits
To complement our Proactive Remote Monitoring we can provide On-Site Scheduled Visits on a weekly or monthly basis. Our experienced Consultants are effectively your Outsourced IT Experts coordinating the GDK monitoring services but also carrying out a series of management tasks and checks while on-site. Our Consultants will gain an in-depth understanding of your business and will then offer best advice and guidance to ensure continuity.
- Checking network settings, incorporating new software fixes, adding & deleting users / peripherals, configuring desktop PCs for new users or installing new hardware and system upgrades
- Review of support incidents (from call logs), service performance compared to SLAs, escalation procedures etc
- Network audit, health checks and preventative maintenance
- Liaising with third party suppliers, Software Licensing
- Planning for replacing hardware and software before they become obsolescent.
- Reviewing with key management: Data Backup Strategy, Disaster Recovery, Business Continuity